Button family tree frame

After ordering it is important we can communicate with you, to ensure you are completely happy with your gift. We will send you images of your design before postage to ensure you receive exactly what you had in mind.

If at any point you change your mind with regards to personalisation, please contact us immediately as this will save time on delivery and our team members having to remake your order. Costs will be incurred for reprinting if Little Gems Online have not been made aware of any changes that are required after ordering.

Please see our returns and exchanges policy for more information.

Please note that during extremely busy periods, we will send your order straight out as soon as it has been made to save any delay waiting for confirmation.

Delivery

Little Gems aim to get all of our gifts delivered within 10 days. To speed up your order, you can contact us via a Facebook or WhatsApp message. We can then send you images of your gift and make any amendments as needed. If you don’t have either of these platforms we will send you an email to start communications. Please ensure you reply as soon as possible to ensure delivery isn’t delayed.

Please follow the links after ordering to send us a message. To help us identify your order quickly, please state your order number.

Please note: During extremely busy periods we are unable to send email layouts and  will send your order out as soon as it has been made to save any delay waiting for confirmation.