After ordering it is important we can communicate with you, to ensure you are completely happy with your gift. We will send you images of your design before postage to ensure you receive exactly what you had in mind.

If at any point you change your mind with regards to personalisation, please contact us immediately as this will save time on delivery and our team members having to remake your order. Costs will be incurred for reprinting if Little Gems Online have not been made aware of any changes that are required after ordering.

PLEASE NOTE: Little Gems Online is not responsible for customers adding partial, incorrect addresses or postcodes. Please ensure ALL details are checked and correct prior to submitting your order. This will save any delay with receiving your order. If your order is delayed or undelivered, Little Gems Online are not responsible for a refund or exchange as we have followed the customers instructions on the order.

Please see our returns and exchanges policy for more information.

Please note: During extremely busy periods we are unable to send email layouts and  will send your order out as soon as it has been made to save any delay waiting for confirmation.

Delivery

Little Gems aim to get all of our gifts delivered within 10 days. To speed up your order, you can contact us via a Facebook or WhatsApp message. We can then send you images of your gift and make any amendments as needed. If you don’t have either of these platforms we will send you an email to start communications. Please ensure you reply as soon as possible to ensure delivery isn’t delayed.

Shipping Timelines outside of the UK.

We aim to make your order as soon as possible and send a layout for you to confirm prior to posting. At the checkout, a choice will be given for the service you require your order to be shipped via Royal Mail. Please be aware that this can and sometimes will take longer due to Brexit, coronavirus isolation periods and customs delays. Unfortunately, this means we are currently unable to guarantee delivery within the estimated delivery time. We are unable to give you a time frame as all countries are different at the moment. Custom charges are also sometimes applicable within some of these countries. We are currently aware of Ireland, Portugal and Cyprus being the main ones.

IRELAND: Please see our updated policy for delivery since Brexit.

Little Gems Online does not take responsibility for these delays as we do everything in our power to get orders done as soon as possible and in plenty of time of their delivery dates. We do however want to be as transparent as possible before you make your purchase.

Please follow the links after ordering to send us a message. To help us identify your order quickly, please state your order number.