Shipping Timelines – Little Gems online aim to deliver our gifts as quickly as possible. We also need to ensure we have time to create your gifts and that they look absolutely stunning for you! After ordering your product it will take us 3 days to create your gift. This includes communication with yourself and sending you images of the product to ensure you are happy before shipping. After you have given us the go ahead to post, your gift will be sent out and will arrive with you within 5 working days. Please note that if there is a delay in the design due to slow communication from the customer this could delay postage of your item. If you are in a hurry and need your item quickly, please contact us before purchasing and we will try to speed up the process if possible.
Returns and exchanges – If on delivery of your gift you find that it is damaged in any way then we will replace your gift free of charge. We will need to see proof of the damage before we replace your gift via images that you can email to us at [email protected]. We would ask that you return it to us where we will get a brand new one sent out to you.
We also provide a full refund policy if you find that your gift is not up to the standard you expected. We ask that the original item is returned to us at Little Gems, when the item has been returned, we will refund you the cost of the postage as well as a full refund. Please contact us on [email protected] if you have a problem or you can Facebook message us by clicking the chat icon on the right hand side of the website.
We aim to ensure all of our gifts are of the highest quality but if you have any concerns whatsoever please contact us. We will communicate with you quickly and endeavour to ensure you are happy with the outcome.